Last Updated: June 2026
Welcome to Raahi ("Raahi," "we," "our," or "us"). Raahi operates a dual-sided marketplace platform connecting individuals seeking local services and experiences ("Buyers") with independent service providers, professionals, and businesses ("Vendors").
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you access or use the Raahi website, mobile applications, and related services (collectively, the "Platform").
Raahi is currently intended for users located within the United States. By creating an account or using the Platform, you acknowledge that you have read and understand this Privacy Policy.
We require affirmative consent to this Privacy Policy during account registration through a click-wrap acceptance mechanism. If you do not agree with this Privacy Policy, do not use the Platform.
We may collect:
Raahi does not store complete credit card numbers, CVV codes, or bank account credentials used for payment processing. Payment information is processed by PCI-compliant third-party payment providers.
To verify identity and prevent fraud, users may be required to submit:
Our identity-verification providers may analyze facial geometry, facial landmarks, and related biometric identifiers solely for identity verification purposes.
By participating in identity verification, users expressly consent to the collection, processing, storage, and destruction of biometric information as described in this Policy.
Biometric information is retained only as long as reasonably necessary to complete verification or comply with applicable law and is permanently deleted thereafter.
Where permitted by law, Raahi or its service providers may conduct background checks, sanctions screenings, fraud screenings, watchlist screenings, or other risk assessments on Vendors.
Information used for these screenings may include identity verification records, licensing information, criminal-history information where legally permissible, and other relevant compliance data.
Results may be used to approve, deny, suspend, restrict, or terminate marketplace participation.
With your permission, we may collect precise or approximate geolocation information to:
Location permissions may be disabled through device settings, although certain Platform features may not function properly without them.
Raahi and our partners may use:
These technologies help us:
Users may manage certain tracking technologies through browser settings, mobile operating system controls, or privacy preference tools.
We use personal information to:
Raahi may use artificial intelligence, machine learning systems, and automated decision-making technologies to:
User content may be processed by trusted AI service providers acting on our behalf pursuant to contractual confidentiality and data-processing obligations.
We do not use user content to train public-facing AI models unless expressly disclosed and authorized.
Depending on applicable law, users may have rights regarding certain automated decision-making activities.
We may send:
Users may opt out of marketing communications at any time through:
Transactional and service-related communications may still be sent even if marketing preferences are disabled.
We do not sell personal information for monetary compensation.
We may disclose information to:
Service providers are contractually restricted from using personal information except to provide services on our behalf.
We collect certain categories of Sensitive Personal Information, including:
We use Sensitive Personal Information only for legitimate business purposes, fraud prevention, security, legal compliance, identity verification, and marketplace operations.
Information voluntarily posted publicly may be visible to other users and the public.
This may include:
Users should exercise caution when publishing information publicly.
We employ administrative, technical, and physical safeguards designed to protect personal information.
Sensitive information is protected through encryption in transit and at rest where appropriate.
No security system is completely secure, and we cannot guarantee absolute protection against unauthorized access.
We retain information only as long as necessary to:
Retention periods may vary depending on the type of information and applicable legal requirements.
The Platform is intended solely for individuals who are at least twenty-one (21) years old.
We do not knowingly collect information from individuals under 21.
If we learn that a user under 21 has created an account, we may suspend or terminate the account and delete associated information as permitted by law.
Residents of states with applicable privacy laws may have rights including:
To exercise these rights, contact privacy@raahi.io.
Where permitted by law, users may designate authorized agents to submit privacy requests on their behalf.
Raahi may require proof of authorization and identity verification before fulfilling such requests.
If we deny a privacy rights request, users may appeal by contacting privacy@raahi.io within sixty (60) days of receiving the decision.
We will review and respond to appeals in accordance with applicable law.
Raahi recognizes and honors Global Privacy Control (GPC) browser signals where required by applicable law.
Valid GPC signals will be treated as requests to opt out of certain forms of targeted advertising, sharing, or similar activities as required by law.
Raahi operates in the United States. Information may be stored and processed in the United States.
If a security incident involving personal information occurs, Raahi will provide notifications to affected individuals and regulators as required by applicable law.
We may update this Privacy Policy periodically.
Material changes will be communicated through email, in-app notifications, website notices, or other appropriate methods before becoming effective.
Privacy Questions and Rights Requests
privacy@raahi.ioGeneral Support
support@raahi.ioWebsite
https://raahi.io